Legal For Customers
Agreement Overview
Creating transparency and a great customer experience
Ziddny's platform lets brands create on-brand avatars in minutes. We aim to keep the legal side just as seamless. This overview shows how our agreement documents are organised and what each of them covers so you can find the right information.
Structure of the agreement
Our relationship is built on three core documents:
- Order (online checkout or negotiated order form)
- Customer Terms & Conditions
- Data Processing Addendum (including Annex 1 & 2)
Order
Customer Terms & Conditions
Data Processing Addendum
Annex 1 – Details of Processing
Annex 2 - Technical & Organisational Security Measures
Annex 2 - Technical & Organisational Security Measures
How they connect
- The Order automatically incorporates the Customer Terms & Conditions and the DPA.
If there's ever a conflict, the order of precedence is:
- Order (commercial items only)
- Data Processing Addendum
- Customer Terms & Conditions
Content of the agreement documents
Order
- Products and service you are buying (online checkout or negotiated order form)
- Subscription start / end and renewal terms
- Pricing, discounts, and billing schedule
Customer Terms & Conditions
- Licence to use Ziddny and usage scope
- IP ownership
- Acceptable use policy
- Service-level commitments and support entitlement
- Payment terms
- Warranties, indemnities, limitation of liability, termination
Data Processing Addendum
- Terms for processing of personal data, where you are the data controller and we act as data processor (as this is defined in the applicable data protection laws and regulations including GDPR).
- Annex 1: Details of processing (data categories, purpose, retention)
- Annex 2: Technical and organisational security measures (encryption, access controls, incident response)